Shipping & Taxes
Customs & Taxes
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Customs
Destination countries may levy taxes on your purchased goods, which the receiver will be responsible for. Sivana is not responsible for unpaid customs taxes, and will not provide refunds for orders sent back due to customs issues. Please check your country’s customs policies before placing your order.
Shipping Rates - WORLDWIDE Shipping For All Orders(25-30 Business Days)
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FREE SHIPPINGS WORLDWIDE
Countries not served: Technically we can ship to almost every country in the world. However, some smaller countries may not be served due to national regulations. Please contact me if you are not sure.
Shipping Duration
Once an order is made, it takes 2-3 business days to prepare your package. Shipment time varies from different countries.
For Cainiao Free shipping services(with no tracking info), it would normally take 30-40 business days for your package to arrive at your door.
For paid shipping services(orders $15 or above will be free of charge), we use premium express shipping services in China offers 20-25 days delivery, sometimes faster.
Though most of the orders are delivered on time, sometimes shippings might experience some delay due to COVID19 shipping restrictions.
Please kindly understand that Sivana does NOT offer cancellations due to these delays.
Your tracking code will be sent to you via email once it is shipped.
If your package does not arrive within 30 business days from shipment, please contact our customer service service email. **Please keep in mind that weekends and holidays do not count as business days**