Shipping & Taxes


    Countries not served: Technically we can ship to almost every country in the world. However, some smaller countries may not be served due to national regulations. Please contact me if you are not sure.


Shipping Duration

Once an order is made, it takes 2-3 business days to prepare your package. Shipment time varies from different countries.

For Cainiao Free shipping services(with no tracking info),  it would normally take 30-40 business days for your package to arrive at your door.

For paid shipping services(orders $15 or above will be free of charge), we use premium express shipping services in China  offers 20-25 days delivery, sometimes faster.

Though most of the orders are delivered on time, sometimes shippings might experience some delay due to COVID19 shipping restrictions.
Please kindly understand that Sivana does NOT offer cancellations due to these delays.

Your tracking code will be sent to you via email once it is shipped.
If your package does not arrive within 30 business days from shipment, please contact our customer service service email. **Please keep in mind that weekends and holidays do not count as business days**