I didn’t receive any confirmation letter, what should I do?


I'm sorry if you do not receive our confirmation letter. Please follow a few steps before contact us:

1. Check your spam folder (it often happens with yahoo, hotmail and QQ addresses).

2. Another reason may be that you made a typo when you wrote your email, if that is the case, please email us and give use the following info so we can identify your order: Your name and delivery address for the order. We can also identify your order if you provide the proof of payment.

If none of above is the reason, please contact us at cs@mail.sivana.top with your name and delivery address. I'll check and see if there is anything wrong and resend the letter as soon as possible.